Privacy policy

Privacy Policy


Last updated: March 06, 2026

This Privacy Policy explains how LS Custom (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website ls-custom.com (the "Site"), place an order, or otherwise interact with our services (collectively, the "Services").

Please read this Privacy Policy carefully. By using the Services, you agree to the collection and use of information in accordance with this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The revised policy will be posted on the Site with an updated "Last updated" date. We encourage you to review this page periodically.

Information We Collect

We collect personal information from you in several ways, depending on how you interact with the Site and Services.

Information You Provide Directly

  • Contact details: name, shipping address, billing address, email, phone number.
  • Order information: items purchased, payment details (processed securely by third-party providers), order history.
  • Account information: username, password (hashed), security questions (if applicable).
  • Customer service communications: messages, inquiries, or feedback you send us.

Information Collected Automatically

We (and our service providers, including Shopify) automatically collect certain information about your device and usage ("Usage Data") using cookies, pixels, log files, and similar technologies. This may include:

  • Device and browser information (type, operating system, IP address, browser type).
  • Usage details: pages visited, time spent, referring/exit pages, interactions.
  • Geolocation data (approximate, derived from IP address).

Information from Third Parties

We may receive information from third parties, such as:

  • Shopify (platform provider) for site analytics and order processing.
  • Payment processors (e.g., Stripe, PayPal) for secure transaction handling (we do not store full card details).
  • Carriers (e.g., UPS, FedEx) for shipping updates.

How We Use Your Personal Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, manage shipments, handle payments, and provide customer support.
  • To communicate with you about your orders, account, inquiries, or updates.
  • To improve the Site, Services, and user experience (analytics, troubleshooting).
  • To detect, prevent, and address fraud, security issues, or technical problems.
  • To comply with legal obligations, enforce our Terms of Service, or protect our rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and support Site functionality. For details on cookies used by Shopify, visit Shopify's Cookie Policy.

You can manage cookies through your browser settings. Note that disabling cookies may limit some Site features. We honor Global Privacy Control (GPC) signals where applicable.

How We Share Your Personal Information

We do not sell your personal information. We may share it with:

  • Service providers (Shopify, payment processors, shipping carriers, email services) who assist us in operating the Site and fulfilling orders.
  • Legal authorities when required by law (subpoena, court order, etc.).
  • In the event of a business transfer (merger, acquisition), with appropriate protections.

Your Rights and Choices (Including CCPA for California Residents)

Depending on your location, you may have rights regarding your personal information, including:

  • Right to know/access: Request details about the information we collect and how we use/share it.
  • Right to delete: Request deletion of your personal information (subject to legal exceptions).
  • Right to correct: Request correction of inaccurate data.
  • Right to opt-out of "sales" or targeted advertising (we do not sell data, but honor opt-outs via GPC).

To exercise these rights, contact us at contact@ls-custom.com. We will verify your identity before responding and reply within the time required by law (e.g., 45 days under CCPA).

Data Security and Retention

We implement reasonable security measures to protect your information, but no method is 100% secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Children's Privacy

The Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us immediately.

International Transfers

Your information may be transferred to, stored, and processed in the United States or other countries. We use appropriate safeguards for any international transfers.

Contact Us

If you have questions about this Privacy Policy or your personal information:

© LS Custom – HNU ECOM Development LLC